Free New Zealand shipping for orders $100+

Usage & Product Issues Frequently Asked Questions


Please see the instructions included with your purchase or view our Application, Removal and Storage Guides here.

We generally advise against this for the following reasons. Children’s nails tend to be thin and flimsy, which provides a poor foundation for Gel Nail Polish. This, plus the active lifestyles of children means you can expect the Gel Nail Polish to chip and lift prematurely. A child may naturally pick and tear at the loose edges of their Gel Nail Polish (rather than removing according to our Removal Instructions), meaning they could damage an already thin nail plate. Additionally, because younger skin is much more sensitive than older skin, extreme caution needs to be taken to avoid getting any Gel Nail Polish on the skin in case of allergic reactions.

While the ingredients in our Gel Nail Polish are safe for pregnant women, all polish can cause reactions if you get it on your skin. As skin is more sensitive during pregnancy, you may be more likely to develop a reaction if you get it on your skin. You should also make sure to use new or sterilised nail tools to avoid this.

The Nail Polish Remover used in the removal process of Gel Nail Polish can also affect a pregnant women’s nail strength more than someone who isn’t pregnant, as pregnancy makes your nails more brittle. You should use high quality Nail Polish Remover for as little time as possible. 10 minutes into the removal process, you should start checking if your Gel Nail Polish is ready to be easily removed.

What a pregnant women chooses to use during her pregnancy is such a personal decision, and totally up to the mama-to-be. If you do choose to use our products while pregnant, please make sure to always perform your gel manicure application and removal in a well ventilated area and use sunblock on the skin surrounding the nails.

Avoid washing dishes or using cleaning products without gloves, as this can interfere with the polish. 
Dig out those rubber gloves!

Use Cuticle Oil regularly to help your nails look fresh for longer and keep the area moisturised.

If you get a snag, file this down so it does not catch and cause further damage.

Most importantly, avoid picking at your Gel Nail Polish, as you will inevitably peel away part of your natural nail, leaving it thin and weak. Make sure to remove by following the instructions in our Removal Guide here.

If you have a chip, but don't want to redo your whole manicure, this is fixable! Start by buffing off the shiny Top Coat completely then wiping the buffing dust with a Lint Free Wipe moistened with Nail Polish Remover. Apply a layer of your Base Coat (curing after), Colour Coat (curing after), then apply a layer of your Top Coat (curing after).

No, you should turn the bottle upside down and roll between your hands, rather than shaking. The heat from your hands will help to warm and thin out the Gel Nail Polish.

Gel Nail Polish bottles should be stored in a cool, climate-controlled area away from exposure to natural sunlight. Don't leave them sitting out in front of a window or in a bright room that gets a lot of light. Ideally they should be stored somewhere dark like in a closet, box or drawer. Gel Nail Polish should not be stored in your bathroom, as it’s constantly heating up and cooling down because of your blow dryer and shower. Our bottles are black to stop sunlight from affecting them as much, however you should still store your bottles away from sunlight.

Store your Gel Nail Polish right side up to prevent it from drying out. Don’t store it upside down, as this can cause clumps and drying at the neck of the bottle.

After use keep the neck and rim of your Gel Nail Polish bottle clean by wiping it with a Lint Free Wipe. Wet the Lint Free Wipe with Nail Polish Remover if required. Keeping this area clean allows your bottle to close properly and prevent air from getting inside.

Make sure your Gel Nail Polish lids are always screwed on tightly to keep them airtight. We recommend closing the lid tightly after each coat.

Avoid using your Gel Nail Polish in very sunny areas, or too near to your UV/LED Gel Nail Lamp when it is turned on. This prevents your polish from undertaking any part of the curing process, as it cures in UV light.

Product Issues

If you are a new user of Gel Nail Polish, please don’t be disheartened if your first few manicures don’t last as long as expected. There are many tips and tricks to applying Gel Nail Polish that make the difference between a long-lasting application and an application that doesn’t last long enough (i.e. chips easily or peels). Often, new users of Gel Nail Polish make small mistakes during the application process that cause premature chipping or peeling. Once you master your Gel Polish application you will get no peeling and may get minor chipping at the end of your manicures life. Practice really does make perfect!

Please be patient, read our Application Guide carefully, and take note of our tips and tricks.

Make sure you are using Gelous brand Base Coat, Colour Coat, Top Coat and Gel Nail Lamp. Gelous Gel Nail Polish and the Gelous UV/LED Gel Nail Lamp are designed to be totally compatible, with the UV LED Gel Nail Lamp operating at 365-405nm and the Gel Polish curing within this wavelength. Though we use a reasonably generic curing wavelength, we do advise against using different polishes with our lamps, different lamps with our polish, or different brands polishes with our polish as they may not be compatible. Incompatibility could result in under-curing which can cause serious damage to your hands or nails. 

Ensure your nails are strong enough for a gel manicure. If your nails are too weak, they can bend and cause the Gel Nail Polish to pull away from the nail. Nourish your nails with products such as Cuticle Oil, Moisturiser and Nail Defense to improve their strength, and consider trying a Builder Gel in your manicure.

Nail prep is very important and will directly influence the longevity of your mani or pedi. Before applying your Gel Nail Polish, gently buff the entire surface of each nail. Make sure to buff in one direction and remember, you are trying to rough up your nails, not make them smooth, so the whole nail should appear dull (not shiny) from the buffing. You need to be very thorough with the buffing, paying particular attention to the sides of the nails and around the cuticle, as this is where lifting may occur if they are not buffed correctly.

Make sure to clean your nails thoroughly after buffing, as any buffing dust, oil, etc will reduce adhesion of the gel and affect the longevity. Apply Nail Polish Remover to a Lint Free Wipe and thoroughly clean the nails, under the nails and around the cuticles.

 Use Nail Primer before your Base Coat to prime and dehydrate the nails.

Don’t apply your coats of Gel Nail Polish too thick and make sure they are an even thickness. Pay attention to the cuticles and the sides, as this is where Gel Polish can get thicker if you have too much Gel Nail Polish on the brush. To achieve a thin application, remove excess Gel Nail Polish from the brush by circling it around the inside of the bottle neck, pressing it off.

Cap every coat of Gel Nail Polish by running the brush horizontally over the free edge of your nail. View capping diagram here. If you have shorter nails, start each coat by using a Nail Art Brush or the tip of your bottle brush to cap the free edge.

When applying, start in the middle of the nail then ‘push’ the Gel Nail Polish gently towards the cuticle without it touching. It is important to leave a thin gap between the edge of the Gel Nail Polish and your cuticle when applying. If the Gel Nail Polish is applied to the cuticle, it can separate and lift as your nail plate grows. Aim to avoid getting any Gel Nail Polish on your skin or cuticle, however if you do, remove it with an Orangewood Cuticle Stick, Nail Art Brush or Lint Free Wipe before curing. 

In terms of aftercare, avoid washing dishes or using cleaning products without gloves, use Cuticle Oil regularly to help your nails look fresh for longer and if you get a snag, file this down so it does not catch and cause further damage.

We have a disclaimer on our Gel Nail Polish pages stating colours may appear differently on screen than in person.

Unfortunately it is impossible to replicate a colour accurately on screen, however we do our best to get as close as possible. This is because different displays render colours completely differently! Additionally, colours can look different against skin tones, different backgrounds and in different lighting.

Your Base Coat and Colour Coat should remain a little sticky after curing, so that when you apply the following layer it sticks to the layer below. As long as you are applying your polish in thin, even layers and curing for 60 seconds, your Base Coat and Colour Coat will be cured. Unlike the Base Coat and Colour Coat, your Top Coat layer should be hard, dried and perfectly cured once you have placed your nails under the UV/LED Gel Nail Lamp for 60 seconds.

It is perfectly normal for some warmth to be felt during the curing process, as this in indicative of the Gel Nail Polish turning from liquid form to solid form. Our Gel Nail Lamp’s have a low heat mode, specifically for sensitive hands. To use the low heat mode, press the ON / OFF button to switch the power from 48W to the 24W low-heat mode. You can then use for 0-99 seconds.

Please make sure the Gel Nail Polish is applied in thin coats and is not on your skin, you are only using Gelous brand products, the nail plate is not damaged (from buffing too much, using chemicals without gloves, removing Gel Nail Polish incorrectly, not having a break between manicures, etc), your nails are in good condition. 

This usually occurs when your Gel Nail Polish is stored incorrectly, the rim/neck was not wiped after use or it was used too close to natural or artificial UV rays.

To fix this, give the brush a gentle clean with rubbing alcohol or isopropyl alcohol. Make sure to throughly rinse the brush with warm water, then dry with a Lint Free Wipe before putting it back in the bottle. Do not use anything acetone based to clean the brush, because this can melt the brush. To avoid this in future, please make sure to follow the storage instructions outlined on the product page.

Gel Nail Polish is naturally a little thicker than regular polish, particularly glitter polish.

To make your polish easier to manage, you can try turning the closed bottle upside down and rolling it between your hands, rather than shaking. The heat from your hands will help to warm and thin out the polish. When applying your Gel Nail Polish, you can also try wiping the brush against the neck of the bottle to remove excess polish. If this doesn't help, you can try running your closed gel polish bottle under hot water to heat up the polish. After a minute or two under the hot water, roll the bottle between your hands. Be careful because the bottle can get very hot. Repeat this process until your polish is a good consistency.

Additionally, please ensure you are following our storage instructions outlined on the product page.

Search our shop