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Frequently Asked Questions

The Products

Gelous allows you to create DIY, salon quality gel manicures from the comfort of your own home.

Our Gel Nail Polish paints on like an ordinary nail polish, but after curing with our Gelous UV/LED Gel Nail Lamp it lasts two weeks or more without fading, peeling or chipping. You don’t have to worry about waiting for your nails to dry or smudging them afterwards - they are hard and perfectly dry once cured with the Gelous UV/LED Gel Nail Lamp.

To create a long lasting Gelous manicure, prep the nails then apply Gelous Base Coat, Gelous Colour Coat, then Gelous Top Coat, curing each coat with the Gelous UV/LED Gel Nail Lamp.

UV Nail Polish contains ingredients that react with the UV rays emitted by the UV LED Gel Nail Lamp in a process called "curing". In 60 seconds, the once liquid gel turns into a hard coating. The spacious Gelous UV/LED Gel Nail Lamps contain 30 premium dual wave LEDs that last up to 50,000 hours and operate at 48W, drying gel polish quickly and efficiently. The LED bulbs, are much safer than UV bulbs, last longer and take less time to dry your nails - it’s a win-win!

Once cured, your Gelous Base Coat and Gelous Colour Coat layers will remain slightly tacky so that when you apply the following layer, it sticks to the layer below. Unlike the Base Coat and Colour Coat, your Top Coat layer should be hard, dry and perfectly cured once you have placed your nails under the Gel Nail Lamp for 60 seconds.

Gelous Gel Nail Polish and the Gelous UV/LED Gel Nail Lamp are designed to be totally compatible, with the UV LED Gel Nail Lamp operating at 365-405nm and the Gel Polish curing within this wavelength.

View our Application, Removal and Storage Guides here.

Gel Nail Polish itself will not hurt your nails as long as you apply and remove it correctly. Take care to avoid picking at your Gel Nail Polish, as you will inevitably peel away part of your natural nail, leaving it thin and weak. Please make sure to follow the instructions in our Application & Removal Guide to avoid causing any damage.

Yes, you must use all our products to create a long-lasting gel manicure. Use Gelous Base Coat, Gelous Colour Coat, then Gelous Top Coat, curing each coat with the Gelous UV/LED Gel Nail Lamp. If you skip the Base Coat or Top Coat, or try to dry without the Gel Nail Lamp your manicure or pedicure will not be effective and could even cause serious damage to your hands or nails. 

Gelous Gel Nail Polish and the Gelous UV/LED Gel Nail Lamp are designed to be totally compatible, with the UV LED Gel Nail Lamp operating at 365-405nm and the Gel Polish curing within this wavelength. Though we use a reasonably generic curing wavelength, we do advise against using different polishes with our lamps, different lamps with our polish, or different brands polishes with our polish as they may not be compatible. Incompatibility could result in under-curing which can cause serious damage to your hands or nails. 

Your Gel Nail Polish will last 18-24 months when stored correctly.

All Gel Nail Lamps emit UV light regardless of whether they are a UV/LED, LED lamp or an UV lamp. This is how a Gel Polish cures! Older, “traditional” Gel Nail Lamps used UV bulbs, which needed changing regularly and took far too long to cure Gel Nail Polish. Most modern Gel Nail Lamps, including the Gelous UV/LED Gel Nail Lamps use LED bulbs operating on the UV spectrum. The LED bulbs used in our Gel Nail Lamps are much safer than UV bulbs, last up to 50,000 hours and only take 60 seconds to cure each coat of your Gelous Gel Nail Polish!

LED Gel Nail Lamps, LED UV Gel Nail Lamps, UV/LED Gel Nail Lamps and any other variations on the market all emit UV rays and use LED bulb technology.

Many brands like to remove the “UV” word from their Gel Nail Lamp name due to bad connotations. We market our lamps as UV/LED Gel Nail Lamps simply because we want our customers to fully understand what products they are purchasing off us and how they work.

You will get approximately 40-50 manicures or pedicures with 2-3 coats of our 10ml Colour Coats. 

Use Rubber Base Coat instead of your regular Base Coat to smooth, strengthen and thicken flaky, brittle, thin or splitting nails. Rubber Base Coat has enhanced rubber-like qualities that allow your nails to flex without breaking.

Use Builder Gel after your Base Coat to give extra thickness and strength to your gel manicure or pedicure. Builder Gel is harder and thicker than our other Gel Nail Polishes, so will decrease nail flexibility and bending, helping your Gel Nail Polish last longer.

These products can be used together or on their own to increase the longevity of your gel manicure or pedicure.

Safety

You should avoid gel manicures if you have extremely short nails or if your nails are in poor condition (thin, dry or split). You can try strengthening and growing your nails in the meantime by using treatments, such as hand masks, cuticle oil and moisturiser.

You should discontinue use if sensitivity or irritation occurs. This may have occurred due to your nails being in poor condition, Gel Nail Polish getting on your skin, under-curing due to thick layers of Gel Nail Polish, under-curing due to not curing for the full 60 seconds or an allergy to the ingredients.

Yes they are. Sunburn or skin damage will only occur if you are exposed to your Gel Nail Lamp for over approximately 75 minutes at a time. When using for the recommended times of up to 5 x 60 seconds, your exposure is well below this! All Gel Nail Lamps predominantly emit Ultraviolet-A (UVA) regardless of whether they are a UV/LED, LED lamp or an UV lamp. The LED bulbs used in our Gel Nail Lamps are much safer than UV bulbs, last up to 50,000 hours and only take 60 seconds to cure each coat of your Gelous Gel Nail Polish.

Still don't like to take the chance? Neither do we! We recommend putting sunblock on 15-30 minutes before using to protect your skin - just as we recommend this before you go out for a walk!

Avoid getting back-to-back gel manicures, particularly if your nails appear weak when your Gel Nail Polish is removed. We recommend a break of at least 1-2 weeks, which will allow your nails to rehydrate and repair.

Usage

Please see the instructions included with your purchase or view our Application, Removal and Storage Guides here.

We generally advise against this for the following reasons. Children’s nails tend to be thin and flimsy, which provides a poor foundation for Gel Nail Polish. This, plus the active lifestyles of children means you can expect the Gel Nail Polish to chip and lift prematurely. A child may naturally pick and tear at the loose edges of their Gel Nail Polish (rather than removing according to our Removal Instructions), meaning they could damage an already thin nail plate. Additionally, because younger skin is much more sensitive than older skin, extreme caution needs to be taken to avoid getting any Gel Nail Polish on the skin in case of allergic reactions.

While the ingredients in our Gel Nail Polish are safe for pregnant women, all polish can cause reactions if you get it on your skin. As skin is more sensitive during pregnancy, you may be more likely to develop a reaction if you get it on your skin. You should also make sure to use new or sterilised nail tools to avoid this.

The Nail Polish Remover used in the removal process of Gel Nail Polish can also affect a pregnant women’s nail strength more than someone who isn’t pregnant, as pregnancy makes your nails more brittle. You should use high quality Nail Polish Remover for as little time as possible. 10 minutes into the removal process, you should start checking if your Gel Nail Polish is ready to be easily removed.

What a pregnant women chooses to use during her pregnancy is such a personal decision, and totally up to the mama-to-be. If you do choose to use our products while pregnant, please make sure to always perform your gel manicure application and removal in a well ventilated area and use sunblock on the skin surrounding the nails.

Avoid washing dishes or using cleaning products without gloves, as this can interfere with the polish. 
Dig out those rubber gloves!

Use Cuticle Oil regularly to help your nails look fresh for longer and keep the area moisturised.

If you get a snag, file this down so it does not catch and cause further damage.

Most importantly, avoid picking at your Gel Nail Polish, as you will inevitably peel away part of your natural nail, leaving it thin and weak. Make sure to remove by following the instructions in our Removal Guide here.

If you have a chip, but don't want to redo your whole manicure, this is fixable! Start by buffing off the shiny Top Coat completely then wiping the buffing dust with a Lint Free Wipe moistened with Nail Polish Remover. Apply a layer of your Base Coat (curing after), Colour Coat (curing after), then apply a layer of your Top Coat (curing after).

No, you should turn the bottle upside down and roll between your hands, rather than shaking. The heat from your hands will help to warm and thin out the Gel Nail Polish.

Gel Nail Polish bottles should be stored in a cool, climate-controlled area away from exposure to natural sunlight. Don't leave them sitting out in front of a window or in a bright room that gets a lot of light. Ideally they should be stored somewhere dark like in a closet, box or drawer. Gel Nail Polish should not be stored in your bathroom, as it’s constantly heating up and cooling down because of your blow dryer and shower. Our bottles are black to stop sunlight from affecting them as much, however you should still store your bottles away from sunlight.

Store your Gel Nail Polish right side up to prevent it from drying out. Don’t store it upside down, as this can cause clumps and drying at the neck of the bottle.

After use keep the neck and rim of your Gel Nail Polish bottle clean by wiping it with a Lint Free Wipe. Wet the Lint Free Wipe with Nail Polish Remover if required. Keeping this area clean allows your bottle to close properly and prevent air from getting inside.

Make sure your Gel Nail Polish lids are always screwed on tightly to keep them airtight. We recommend closing the lid tightly after each coat.

Avoid using your Gel Nail Polish in very sunny areas, or too near to your UV/LED Gel Nail Lamp when it is turned on. This prevents your polish from undertaking any part of the curing process, as it cures in UV light.

Product Issues

If you are a new user of Gel Nail Polish, please don’t be disheartened if your first few manicures don’t last as long as expected. There are many tips and tricks to applying Gel Nail Polish that make the difference between a long-lasting application and an application that doesn’t last long enough (i.e. chips easily or peels). Often, new users of Gel Nail Polish make small mistakes during the application process that cause premature chipping or peeling. Once you master your Gel Polish application you will get no peeling and may get minor chipping at the end of your manicures life. Practice really does make perfect!

Please be patient, read our Application Guide carefully, and take note of our tips and tricks.

Make sure you are using Gelous brand Base Coat, Colour Coat, Top Coat and Gel Nail Lamp. Gelous Gel Nail Polish and the Gelous UV/LED Gel Nail Lamp are designed to be totally compatible, with the UV LED Gel Nail Lamp operating at 365-405nm and the Gel Polish curing within this wavelength. Though we use a reasonably generic curing wavelength, we do advise against using different polishes with our lamps, different lamps with our polish, or different brands polishes with our polish as they may not be compatible. Incompatibility could result in under-curing which can cause serious damage to your hands or nails. 

Ensure your nails are strong enough for a gel manicure. If your nails are too weak, they can bend and cause the Gel Nail Polish to pull away from the nail. Nourish your nails with products such as Cuticle Oil, Moisturiser and Nail Defense to improve their strength, and consider trying a Builder Gel in your manicure.

Nail prep is very important and will directly influence the longevity of your mani or pedi. Before applying your Gel Nail Polish, gently buff the entire surface of each nail. Make sure to buff in one direction and remember, you are trying to rough up your nails, not make them smooth, so the whole nail should appear dull (not shiny) from the buffing. You need to be very thorough with the buffing, paying particular attention to the sides of the nails and around the cuticle, as this is where lifting may occur if they are not buffed correctly.

Make sure to clean your nails thoroughly after buffing, as any buffing dust, oil, etc will reduce adhesion of the gel and affect the longevity. Apply Nail Polish Remover to a Lint Free Wipe and thoroughly clean the nails, under the nails and around the cuticles.

 Use Nail Primer before your Base Coat to prime and dehydrate the nails.

Don’t apply your coats of Gel Nail Polish too thick and make sure they are an even thickness. Pay attention to the cuticles and the sides, as this is where Gel Polish can get thicker if you have too much Gel Nail Polish on the brush. To achieve a thin application, remove excess Gel Nail Polish from the brush by circling it around the inside of the bottle neck, pressing it off.

Cap every coat of Gel Nail Polish by running the brush horizontally over the free edge of your nail. View capping diagram here. If you have shorter nails, start each coat by using a Nail Art Brush or the tip of your bottle brush to cap the free edge.

When applying, start in the middle of the nail then ‘push’ the Gel Nail Polish gently towards the cuticle without it touching. It is important to leave a thin gap between the edge of the Gel Nail Polish and your cuticle when applying. If the Gel Nail Polish is applied to the cuticle, it can separate and lift as your nail plate grows. Aim to avoid getting any Gel Nail Polish on your skin or cuticle, however if you do, remove it with an Orangewood Cuticle Stick, Nail Art Brush or Lint Free Wipe before curing. 

In terms of aftercare, avoid washing dishes or using cleaning products without gloves, use Cuticle Oil regularly to help your nails look fresh for longer and if you get a snag, file this down so it does not catch and cause further damage.

We have a disclaimer on our Gel Nail Polish pages stating colours may appear differently on screen than in person.

Unfortunately it is impossible to replicate a colour accurately on screen, however we do our best to get as close as possible. This is because different displays render colours completely differently! Additionally, colours can look different against skin tones, different backgrounds and in different lighting.

Your Base Coat and Colour Coat should remain a little sticky after curing, so that when you apply the following layer it sticks to the layer below. As long as you are applying your polish in thin, even layers and curing for 60 seconds, your Base Coat and Colour Coat will be cured. Unlike the Base Coat and Colour Coat, your Top Coat layer should be hard, dried and perfectly cured once you have placed your nails under the UV/LED Gel Nail Lamp for 60 seconds.

It is perfectly normal for some warmth to be felt during the curing process, as this in indicative of the Gel Nail Polish turning from liquid form to solid form. Our Gel Nail Lamp’s have a low heat mode, specifically for sensitive hands. To use the low heat mode, press the ON / OFF button to switch the power from 48W to the 24W low-heat mode. You can then use for 0-99 seconds.

Please make sure the Gel Nail Polish is applied in thin coats and is not on your skin, you are only using Gelous brand products, the nail plate is not damaged (from buffing too much, using chemicals without gloves, removing Gel Nail Polish incorrectly, not having a break between manicures, etc), your nails are in good condition. 

This usually occurs when your Gel Nail Polish is stored incorrectly, the rim/neck is not wiped after use, it is used in the sunlight, or it is used too close to your UV/LED Gel Nail Lamp when it was turned on.

To fix this, give the brush a gentle clean with rubbing alcohol or isopropyl alcohol. Make sure to throughly rinse the brush with warm water, then dry with a Lint Free Wipe before putting it back in the bottle. Do not use anything acetone based to clean the brush, because this can melt the brush. To avoid this in future, please make sure to follow the storage instructions outlined on the product page.

Gel Nail Polish is naturally a little thicker than regular polish, particularly Glitter Gel Nail Polish, Builder Gel and Rubber Base Coat.

To make your polish easier to manage, you can try turning the closed bottle upside down and rolling it between your hands, rather than shaking. The heat from your hands will help to warm and thin out the polish. When applying your Gel Nail Polish, you can also try wiping the brush against the neck of the bottle to remove excess polish. If this doesn't help, you can try running your closed gel polish bottle under hot water to heat up the polish. After a minute or two under the hot water, roll the bottle between your hands. Be careful because the bottle can get very hot. Repeat this process until your polish is a good consistency.

Additionally, please ensure you are following our storage instructions outlined on the product page.

Ordering

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, as this allows you to check your order history, save your payment details, save your address details, save your wishlist and save your shopping basket. 

It’s quick and easy to create an account. Just click here and follow the instructions on-screen.

Yes. If you do not select rural shipping and your delivery address is rural, your order will not be shipped until the additional rural payment is made.  We take no responsibility for delays associated with waiting for the additional rural payment. You can check if your delivery address is rural here.

If an address is input incorrectly or without appropriate detail, we take no responsibility or liability for the customer not receiving their product. Please include as much detail as possible, including building names, unit numbers, etc.

Please take care to write your address in the correct format. A good rule of thumb is to check how Google writes your address. 

For address changes before shipment contact us at info@gelous.co. For address changes after shipment, contact Aramex Couriers.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder. If you cannot find it, please get in touch with us at info@gelous.co with your order number. If you don't have your order number, please provide your shipping address, phone number and full name.

Yes, you can! If you would like to order for pick-up, please select this in the 'information' step of the checkout process. We will send you an email when your order is ready. Pick-up orders will be processed first thing the following business day and will be ready and waiting for you when you arrive. If you need your order earlier, please contact us.

Once ready, you can pick-up from Gelous, 34B Constellation Drive, Rosedale, Auckland down a driveway between Z Petrol Station and Town Tonic Cafe. We are open from Monday-Friday 9am-5pm and Saturday-Sunday 9am-3pm.

Please have your order number handy when you come to collect your order. This will start with #GLS followed by a number. 

Yes, you can buy all our products in store. We have displays of all our colours and products with Afterpay, EFTPOS and cash facilities. 

Our store is located at Gelous, 34B Constellation Drive, Rosedale, Auckland down a driveway between Z Petrol Station and Town Tonic Cafe. We are open from Monday-Friday 9am-5pm and Saturday-Sunday 9am-3pm.

Spend over $100 and you'll automatically qualify for free shipping. 

Please note, to qualify for free shipping, your cart total must over the specified amount after any discount codes have been applied and before any shipping fees are applied. 

Shipping & Returns

You can view shipping information including processing times, shipping times and pricing here.

You can view returns information here.

Order Alterations

Orders can be altered prior to processing. Please note, If your order has already been assigned a tracking number or been shipped, we are unable to make any changes. Products can be returned for store credit if they meet the guidelines in our Returns Policy

Adding or Swapping Products
Additional costs can be paid via any of our standard payment methods. Orders will not be shipped until any additional payments are received.

Removing Products
If you request to remove products from your order within one hour of it being placed, we are able to offer a full refund. A refund takes 5-10 business days to be processed.

How to Add, Remove or Swap Products
You can email us at info@gelous.co to request to add, remove or swap products in your order. 

If an address is input incorrectly or without appropriate detail, we take no responsibility or liability for the customer not receiving their product. If you contact us before your order is processed we will do our best to update this prior to shipment. 

Changes Before Shipment
For address changes prior to shipment email info@gelous.co.

Changes After Shipment
For address changes after shipment contact Aramex Couriers.

Discount Codes

You can apply your discount code in any of the checkout steps ('information', 'shipping' or 'payment'). Please make sure your discount code has applied before paying for your order, as we are unable to apply discount codes once an order has been placed. 

No, unfortunately we are unable to apply a discount code after an order is confirmed, paid, or processing. Sale discount codes can only be used during the sale period.

No, discount codes cannot be combined. You may use one per order. 

Sale discount codes can be used as many times as you like while the sale is running. Bulk polish discount codes can be used as many times as you like. Other discount codes, such as sign-up discount codes and influencer discount codes can only be used once. 

Follow us on FacebookInstagram and subscribe to our mailing list at the bottom of this page to be notified when we are running special sales! 

We always offer bulk polish discounts. Get 10% off when you buy 5+ Gel Nail Polishes using the discount code '5-POLISH'. Get 15% off when you buy 10+ Gel Nail Polishes using the discount code '10-POLISH'. Get 20% off when you buy 15+ Gel Nail Polishes using the discount code '15-POLISH'. 

You can also get 10% off your first order by signing up to our mailing list in the footer of our website, or through the chatbot on the left bottom side of our website. 

No, you cannot.

Yes, Gift Cards are a form of payment. Simply enter the Gift Card code in the ‘Gift card or discount code’ box and press ‘Apply’. Then enter the discount code and press ‘Apply’.

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